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Mystery Shopping

Observing the performance of staff and equipment from customer point of view, showing interest in one specific product or service or even purchase of this product / service in order to capture (remember and later note) the main features of the salesperson’s behaviour so that later analysis will uncover main points necessary for improving the marketing.

We can use 200 mystery shoppers in time in the entire area of Slovakia and the Czech Republic.

The methodology is suitable for the companies with a significant number of outlets that are geographically spread.

 

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